Refund policy

Last Updated: 02 April 2026

At Beverz, we are committed to delivering high-quality products and a seamless customer experience. This Return & Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Eligibility for Returns

We accept return requests within 3 Days from the date of delivery, subject to the following conditions:

Items must be unused, unworn, and in original condition

All original packaging, tags, and accessories must be intact

A valid proof of purchase is required

We reserve the right to decline returns that do not meet these criteria.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Personalized or custom-made products

Perishable goods

Personal care and hygiene items

Digital/downloadable products

Gift cards and promotional items

3. Return Process

To initiate a return, please contact us at beverz.store@gmail.com with your order information.

Once your request is approved:

You will receive return instructions

Items must be shipped within 2 Days of approval

Unauthorized returns may not be accepted

4. Refunds

Upon receipt and inspection of the returned item:

You will be notified of the approval or rejection of your refund

Approved refunds will be processed within 5 Business Days

Refunds will be issued to the original payment method only

Please note: Original shipping charges (if any) are non-refundable.

5. Exchanges

We offer exchanges only in the following cases:

The item received is defective or damaged

The wrong product was delivered

Exchange requests must be raised within 1 Day of delivery.

6. Shipping & Liability

Customers are responsible for return shipping costs, unless the return is due to our error

We recommend using a trackable and insured shipping service

We are not responsible for items lost or damaged during return transit

7. Order Cancellation

Orders may be cancelled within 24 hours of placement

Once an order has been processed or shipped, it cannot be cancelled

8. Late or Missing Refunds

If you have not received your refund:

Verify your bank or payment account

Contact your payment provider, as processing times may vary

If further assistance is required, please contact us at beverz.store@gmail.com

Our Commitment

We value your trust and strive to ensure fairness, transparency, and efficiency in every transaction. Your satisfaction remains our priority.